Customer Relations Specialist

$37,440 - $45,760/Yr

Orkin - New York, NY

Full-time - Entry Level

New York, NY

1,001-5,000 employees

Administrative and Support Services

About the position

The Customer Relations Specialist at Orkin plays a crucial role in ensuring customer satisfaction by providing top-notch service and support. This position involves managing customer inquiries, scheduling service visits, and maintaining efficient routes for technicians. The role emphasizes a service-oriented mindset, organizational skills, and the ability to work in a fast-paced environment, with opportunities for career growth and comprehensive benefits.

Responsibilities

• Field incoming requests and schedule service visits for customers.
• Maintain efficient routes to reduce drive time for technicians.
• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Navigate a Windows-based and web-based system to track routes and optimize schedules.
• Use listening skills to identify customer concerns and evaluate their needs.
• Monitor, update, and maintain the customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Requirements

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow-through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Employee stock purchase plan
• Health insurance
• Life insurance
• Paid vacation
• Paid holidays
• Sick leave
• Tuition reimbursement
• Dependent scholarship awards