Travelers - Orlando, FL

posted 2 months ago

Full-time
Remote - Orlando, FL
5,001-10,000 employees
Insurance Carriers and Related Activities

About the position

The Customer Service Advisor Trainee at Travelers will engage in a dynamic service center environment, handling a high volume of inbound calls from customers, agents, and third parties. The role focuses on assisting with policy inquiries, billing questions, and technical support while ensuring a professional and collaborative team atmosphere. The position requires completion of training and involves direct supervision without managing others.

Responsibilities

  • Assists customers, agents, and third parties with policy inquiries and changes, billing questions, and technical support.
  • Responds to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options.
  • Handles a high volume of inbound calls.
  • Processes policy change requests and works independently on project assignments.
  • Exercises good judgment, flexibility, and friendliness in interactions.
  • Learns how to answer questions regarding policies, coverages, and premiums.
  • Delivers first call resolution to make it easy for the customer.
  • Reviews cancellations and reinstatements and makes appropriate decisions.
  • Ensures current and complete documentation of all account notes.
  • Accurately enters and updates policy information into processing systems.
  • Develops and fosters Agent/Company relationships.
  • Performs research and initiates changes/corrections to customer policies.

Requirements

  • High school diploma or GED required.
  • Resident Property and Casualty or Personal Lines Insurance License preferred.
  • A Bachelor's degree from an accredited four-year college or university is a plus.
  • Prior insurance and/or call center experience preferred.
  • Previous customer service experience preferred.
  • High energy and motivation to follow up and take ownership.
  • Flexibility and ability to work under pressure.
  • Excellent communication, organization, and interpersonal skills.
  • Willingness and ability to learn new functions within the Customer Solutions Center.

Benefits

  • Health Insurance for employees and eligible family members from the first day of employment.
  • 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay.
  • Pension Plan that is 100% funded by Travelers.
  • Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program with tools, discounts, and resources for wellness goals.
  • Access to free professional counseling services and health coaching.
  • Matching Gift and Volunteer Rewards program for community involvement.
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