Customer Service Agent - STL (Part-Time)

Part-time - Entry Level

Saint Louis, MO

Air Transportation

About the position

The Customer Service Agent position at Southwest Airlines is a part-time opportunity that involves providing friendly service and maintaining positive relationships with all internal and external customers. Customer Service Agents are often the first Southwest Employee customers interact with during their travel experience, setting a hospitable tone for their trip. This role includes responsibilities such as handling ticketing and check-in, operating a computerized point-of-sale system, and resolving customer complaints. New hires will complete 4-6 weeks of training, and after training, work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. The position requires U.S. citizenship or current authorization to work in the U.S.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
• Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets
• Checks in baggage and Cargo
• Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed
• Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
• Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
• Completes forms and reports as required by the Company
• Writes irregularity and complaint reports as required
• May perform other job duties as directed by Employee's Leaders

Requirements

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face to face and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment

Nice-to-haves

• Foreign language skills are desirable, but not required

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit