Customer Service Ambassador

About the position

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home. Find out for yourself why Southcoast Health has been voted ‘Best Place to Work' for 7 years in a row! We are searching for a talented Customer Service Ambassador.

Responsibilities

• Perform a variety of duties in support of the Food & Nutrition Department.
• Ensure customer and patient satisfaction.
• Obtain patient meal selections as close to mealtime as possible.
• Perform data entry of patient food preferences and allergies into the Patient Services Software Platform.
• Screen patients for nutritional risk.
• Follow cash-handling practices/procedures.
• Set up cafeteria stations.
• Work retail assignments to meet the needs of cafeteria customers, including use of the retail sales system.

Requirements

• Equal to completion of four years of high school plus additional courses or training or the equivalent knowledge or experience required.
• Minimum of one-year food service experience required.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons.

Benefits

• Competitive pay and comprehensive benefits package.
• Generous Earned Time Off Package.
• Employee Wellbeing Program.
• 403B Retirement Plan with company match.
• Tuition assistance / Federal Loan forgiveness programs.
• Professional growth opportunities and customized leadership training.