Customer Service Associate (Cashier)

$33,280 - $35,360/Yr

Shell - Pomona, CA

Part-time - Entry Level

Pomona, CA

Petroleum and Coal Products Manufacturing

About the position

The Customer Service Associate (Cashier) plays a crucial role in representing the Rebel brand at the store location. This part-time position involves assisting customers, handling cash transactions, maintaining store cleanliness, and ensuring security of inventory. The CSA is expected to provide excellent customer service while adhering to company policies and procedures.

Responsibilities

• Report to work on scheduled days at the scheduled time, dressed in approved uniform.
• Act professionally and represent the company positively to customers and vendors.
• Assist customers in purchasing products by understanding available products and promotions.
• Greet and thank customers in a friendly manner, providing excellent service and handling complaints.
• Develop customer connections by understanding frequent purchases and building relationships.
• Utilize transactional equipment to efficiently process customer transactions.
• Adhere to proper cash handling procedures to prevent loss of profit.
• Follow security controls regarding theft prevention and identification checks.
• Maintain cleanliness and organization of the store, including restrooms and food service areas.
• Perform inventory duties and ensure proper product pricing and rotation.
• Complete required training and attend store meetings.
• Notify management of any observed dishonesty or incidents in the store.
• Accurately record time worked and lunch breaks using the time clock program.
• Assist customers with the operation of fuel pumps and other equipment as needed.
• Properly ring all sales and purchases on the cash register.
• Understand laws regarding age-restricted sales and verify identification.
• Check in/close out the register after shifts, completing required logs and worksheets.
• Pre-heat, stock, and code food service items as instructed.
• Remove snow and ice from store entrances and keep emergency exits clear.
• Assist in training new team members on equipment and procedures.

Requirements

• Must be at least 18 years of age.
• High School diploma or GED preferred.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to understand and follow oral and written instructions.
• Ability to perform basic arithmetic operations.
• Ability to learn to operate a cash register and other related equipment.
• Ability to learn and apply proper sanitation and safety requirements.

Nice-to-haves

• Experience in cash register operation.
• Previous customer service experience.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Vision insurance