Customer Service Associate (CSA) - Westbury Branch

Dime Community Bank - Westbury, NY

Full-time

Westbury, NY

Credit Intermediation and Related Activities

About the position

The Customer Service Associate (CSA) at the Westbury Branch plays a crucial role in meeting customer needs by facilitating deposit and withdrawal transactions, addressing inquiries, and providing information about Dime's financial products. This position requires a strong understanding of banking regulations and the ability to support business development efforts within the branch.

Responsibilities

• Provide account services to all Dime customers.
• Expedite deposit and withdrawal transactions accurately.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Process night deposits bags.
• Provide in-depth knowledge of Dime products and services to provide appropriate solutions to customers' financial needs.
• Possess current knowledge of regulatory requirements.
• Report under the Bank Secrecy Act requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Respond to inbound Dime customer inquiries.
• Support business development efforts of the branch manager through in-branch sales, phone and direct mailing campaigns.
• Perform New Account and File Maintenance reviews to ensure the accuracy and integrity of data for SOX 404 purposes.
• Review, submit, process, and close consumer loan requests.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.

Requirements

• High School Diploma or equivalent required.
• Minimum 2 years' retail banking experience preferred.
• Cash-handling experience preferred.