Customer Service Associate II

$35,000 - $46,000/Yr

Hanmi Bank - Fort Lee, NJ

Full-time - Entry Level

Fort Lee, NJ

Credit Intermediation and Related Activities

About the position

The Customer Service Associate II at Hanmi Bank is responsible for managing financial transactions, ensuring compliance with banking regulations, and providing excellent customer service. This role involves receiving and paying out money, maintaining accurate records, and promoting bank products and services to customers. The associate must adhere to established bank policies and procedures while demonstrating integrity and respect in all interactions.

Responsibilities

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Places hold on accounts for uncollected funds.
• May be responsible for ordering daily supply of cash and counting incoming cash.
• Balances currency, coin, and checks in cash drawer at end of shift.
• Attempts to resolve issues and problems with customer's accounts.
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository.
• Performs specialized tasks such as preparing cashier's checks, personal money orders, and order bank cards and checks for customers.
• Accepts loan payments.
• Explains and promotes bank products and services to customers.
• Records all transactions promptly, accurately and in compliance with bank procedures.
• Promotes and cross-sells other establishment products and services as appropriate to customer requirements.
• Generates new business to assist in meeting establishment profitability goals.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.
• Performs duties specific to the position and other functions as assigned.

Requirements

• High school diploma or equivalent.
• Minimum of three years Customer Service Associate experience or equivalent combination of experience and/or education.
• Basic skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs.
• Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure.
• Exceptional verbal, written and interpersonal communication skills.
• Thorough understanding of management procedures; ability to plan department or Company activities.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with no supervision while performing duties.
• Current driver's license and a vehicle with appropriate insurance coverage if required.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• Paid sick and vacation leave
• Life insurance