Value City & American Signature Furniture - Richmond, VA
posted about 2 months ago
Part-time - Entry Level
Richmond, VA
About the position
The Customer Service Associate at Value City Furniture plays a vital role in enhancing the customer shopping experience by providing assistance with inquiries, order confirmations, and delivery scheduling. This part-time position is essential for maintaining smooth office operations and ensuring customer satisfaction.
Responsibilities
- Serve customers by answering questions and providing information about products and services.
- Forward messages and confirm orders to ensure timely communication.
- Schedule deliveries and keep customers informed about their order status.
- Assist in executing all office operations to support the team.
- Foster an energetic and positive working environment among team members.
- Develop strong relationships with customers both in-store and online.
Requirements
- High school diploma or general education degree (GED) or equivalent combination of education and experience.
- Ability to read, write, and comprehend simple instructions and correspondence.
- Demonstrated ability to handle customer calls with good phone skills.
- Proven track record of serving others and prioritizing team goals.
- Ownership mindset; takes responsibility for tasks within scope.
- Proactive approach to identifying and solving problems.
Benefits
- Comprehensive medical, dental, and vision benefits
- 401K plan
- Employee discounts at affiliate brands including Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters
- Opportunities for career growth and development.
