Customer Service Associate - Temporary

Walgreens Boots Alliance - Lumberton, NC

Part-time - Entry Level

Lumberton, NC

Health and Personal Care Retailers

About the position

The Customer Service Associate role at Walgreens is a temporary part-time position focused on delivering exceptional customer service and ensuring a positive shopping experience. The associate will engage with customers, handle transactions, and maintain store operations while adhering to company policies and procedures.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up or companion items to customers.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and merchandise.
• Assists with food item separation and stock rotation.
• Provides customer service in the photo area, including digital passport photos.
• Monitors web pick-up orders and delivers them to customers.
• Assists with store maintenance to ensure a clean and orderly appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Benefits

• Flexible scheduling
• Part-time employment
• Training and personal development opportunities