Customer Service Associate

$32,240 - $36,150/Yr

Wawa Agency - Baltimore, MD

Part-time - Entry Level

Baltimore, MD

10,001+ employees

Food and Beverage Retailers

About the position

The Customer Service Associate plays a vital role in supporting the store management team by performing various tasks that enhance customer experience, including customer service, food and beverage preparation, cash register duties, and general housekeeping. This position is essential in delivering an exceptional shopping experience that aligns with Wawa's vision of fulfilling lives every day.

Responsibilities

• Greet and provide an enjoyable shopping experience for all customers.
• Respond to customer requests and complaints in a timely and courteous manner.
• Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment.
• Maintain proper cash levels in register drawer and change machines.
• Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with federal and state laws by requesting personal identification from customers purchasing restricted products.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Ensure coffee thermals are filled and working properly.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
• Follow proper coding procedures, check expiration codes, face and inspect all items, and pull expired items.
• Adhere to established safety, security, quality, and store operations policies, procedures, and practices.
• Complete all store housekeeping functions such as cleaning, dusting, sweeping, mopping, and emptying trash.
• Ensure safe working conditions by maintaining a clean, organized work area.
• Complete other tasks as assigned by store management.

Requirements

• Ability to work well individually as well as in a team environment.
• Good communication skills.
• Excellent customer service skills.
• Ability to learn FSRA process and procedures and demonstrate on a daily basis.
• Ability to work overtime as needed.
• Ability to multi-task in a fast-paced environment.
• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures.
• Must be able to perform physical behaviors repetitively throughout a shift, including standing, walking, handling, reaching horizontally, and grasping firmly.
• Must be able to lift and carry up to 35 lbs.
• Must have reliable transportation.
• Must wear slip-resistant shoes at all times.
• Must be able to tolerate exposure to cleaning products.

Nice-to-haves

• Pursuit of or high school diploma or equivalent, preferred.
• Prior food service and/or customer service experience preferred.

Benefits

• Health benefits
• Employee Stock Ownership Plan (ESOP)
• 401(k)
• Education Assistant Program
• Eligibility for store discounts
• Paid time off
• Access to other benefit and wellness programs