Customer Service Associate

Full-time

Henderson, KY

About the position

As a Customer Service Associate at Roses/Roses Express, you will play a vital role in delivering exceptional customer service. Your primary responsibilities will include greeting customers, assisting with merchandise selection, processing transactions, and addressing customer inquiries. Additionally, you will help maintain a clean and organized store environment, unload merchandise, and stock shelves to ensure a positive shopping experience.

Responsibilities

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Requirements

• Prefer completion of high school or equivalent education.
• Ability to follow directives and interpret retail operational documents as assigned.
• Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
• Ability to regularly lift up to 40lbs (and occasionally, up to 55 lbs) from floor level to above shoulder height.
• Must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Nice-to-haves

• Customer Focus
• Developing Potential
• Results Driven
• Strong Organizational Skills
• Communication Skills
• Problem Solving/Decision Making
• Job Knowledge
• Relationship Management