Customer Service Associate

$31,200 - $35,360/Yr

Walgreens Boots Alliance - Sherman, IL

Full-time - Entry Level

Sherman, IL

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens plays a crucial role in delivering exceptional customer experiences. This entry-level position involves engaging with customers, assisting them with their needs, and ensuring efficient service at the checkout. Associates are expected to model best practices in customer service while maintaining store operations and merchandising standards.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous and efficient checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members.
• Provides fast and efficient service to customers.
• Recommends items for sale and trade-up options to customers.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and merchandise.
• Assists with food item separation and stock rotation.
• Provides customer service in the photo area, including digital passport photos.
• Monitors web pick-up orders and delivers them to customers.
• Maintains a clean and orderly store appearance.
• Completes special assignments and tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Benefits

• Competitive hourly wage ranging from $15 to $17.5.
• Opportunities for career growth and development.
• Flexible scheduling options.