Customer Service/Center Associate/Digital Print

$27,040 - $27,040/Yr

UPS - Huntsville, AL

Full-time

Onsite - Huntsville, AL

Couriers and Messengers

About the position

The Digital Print/Center Associate at The UPS Store is responsible for delivering exceptional customer service while managing various print and shipping tasks. This full-time position requires a proactive individual who can handle customer inquiries, process shipments, and produce print materials efficiently. The role emphasizes teamwork, attention to detail, and a commitment to providing high-quality service to a diverse clientele.

Responsibilities

• Understand and fulfill the needs of walk-in customers and telephone/email inquiries.
• Communicate effectively and continuously practice good listening with customers, co-workers, vendors, and leadership.
• Empathize and manage demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience.
• Take ownership of customers' packing, shipping, and/or print problems and offer viable solutions.
• Package shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents.
• Manage the logistics of small to medium projects, follow through to completion, and update all parties as needed.
• Produce/design, proof, and update materials for print projects using Microsoft Suites for both Mac and PC.
• Operate all equipment, software, and devices in an expert fashion and be willing to teach others.
• Prioritize and optimize the workload to streamline the production flow.
• Frequently multi-task while maintaining extreme attention to detail and high quality control.
• Maintain a clean, organized, and safe working environment.
• May open and/or close the store and perform end-of-day accounting, etc.
• Take action to learn new products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office.
• Good communication and people skills.
• Strong analytical and math skills.
• Highly organized and detail oriented.
• Able to work and complete tasks independently in a quick turn environment.
• Able to work collaboratively.
• High energy level.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Nice-to-haves

• One year of customer service experience.
• One to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field.
• Experience with Microsoft Office.

Benefits

• Health insurance after 6 months (little cost to you).
• Paid holidays.
• Paid time off (PTO) immediately accrued.