Customer Service/Collections Loan Specialist - 348

About the position

The Customer Service/Collections Loan Specialist role at Sun Loan Company involves engaging with customers to facilitate loan payments and collections. The specialist will work to identify solutions for refinancing accounts, ensure compliance with loan requirements, and maintain accurate records while providing excellent customer service. This position is essential for driving account growth and maintaining customer relationships through effective communication and sales techniques.

Responsibilities

• Persuade customers to pay overdue amounts or arrange for payment via phone or mail.
• Identify solutions for customers to refinance accounts and bring accounts current.
• Properly close loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Use company-provided location services to locate past due customers.
• Ensure accurate and timely processing of applications by reviewing pending applications and contacting prospective customers.
• Ensure continual account growth by selling loans to former and prospective customers.
• Sell ancillary products including taxes, referrals, and car club (where applicable).
• Maintain all necessary forms and loan documents in accordance with company guidelines, federal and state law.
• Prepare copies of financial and legal documents as requested.
• Provide accurate computer input and keep customer information up to date.
• Enter payments into loan management software.
• Accommodate for payment extensions and maintain collection notes on account screens.

Requirements

• 1 year of customer service experience in any field.
• 6 months of collections experience is a plus.
• High School diploma or GED preferred.
• Proficiency in operating systems (e.g., Windows, macOS, Linux) and common software applications (e.g., Microsoft Office Suite, Google Workspace).
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach.
• Excels in building and maintaining strong customer relationships with excellent communication and persuasive sales techniques.
• Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division.

Benefits

• Low-Deductible and affordable Medical Plans including medical, dental, and vision.
• Competitive salary determined by various factors.
• 401K with company match.
• Paid Time Off including Holidays, Vacation, and Sick time.
• Bonus opportunities.
• Career development.
• Formal and Comprehensive Training Program.