Unclassified - West Springfield, MA
posted 5 months ago
The Customer Service Coordinator/Scheduler position in West Springfield, MA, is a full-time role that offers a competitive hourly wage ranging from $19 to $22. This position is ideal for individuals who possess strong customer service skills and have a knack for organization and scheduling. The primary responsibilities include receiving and screening incoming service requests, scheduling and coordinating technicians, and managing service orders and work logs with accuracy. The role requires multitasking abilities, as it involves basic administrative duties alongside customer interaction. Candidates should exhibit strong interpersonal skills and a focus on customer service, demonstrating the ability to work independently while staying on task in a fast-paced environment. In this role, you will be expected to efficiently manage schedules, ensuring that technicians are coordinated effectively to meet service demands. The position also emphasizes the importance of maintaining organized records and logs, which are crucial for operational efficiency. The ideal candidate will have at least one year of experience in customer service and be proficient in Microsoft Office applications, particularly Word and Excel. This position offers an excellent opportunity for those looking to grow in a dynamic work environment while contributing to customer satisfaction and operational success.