Customer Service - eCommerce (Delray Beach)

$35,360 - $52,000/Yr

Flags.Com - Delray Beach, FL

Full-time - Entry Level

Remote - Delray Beach, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Customer Service Representative at Flags.com plays a vital role in ensuring customer satisfaction and supporting eCommerce operations. This position involves engaging with customers through various channels, processing orders, and assisting with administrative tasks. The role emphasizes collaboration, mentorship, and a supportive work environment, making it ideal for individuals who thrive in a team-oriented setting.

Responsibilities

• Interact with customers via phone, email, and live chat.
• Process online and manual orders efficiently.
• Drive sales and encourage purchases through effective communication.
• Respond to customer support inquiries quickly and accurately.
• Handle customer complaints and resolve issues effectively.
• Document customer feedback and create standard operating procedures (SOPs).
• Generate reports and summaries for management.
• Assist with administrative duties and support eCommerce operations as needed.
• Collaborate with other departments to resolve operational issues.

Requirements

• Positive and outgoing personality with a passion for helping customers.
• Sales-driven mindset with a proven track record in meeting sales targets.
• Typing speed of 60+ WPM.
• Strong organizational skills and computer literacy.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy in work.
• Proficiency in Google Workspace, especially Google Sheets.

Nice-to-haves

• Experience with customer service software applications.
• Familiarity with tools like ChatGPT and Canva.

Benefits

• Flexible schedule
• Paid time off (80+ hours per year, after probation)
• Professional development opportunities
• Room for growth