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Whole Foods - Schaumburg, IL

posted 2 months ago

Full-time - Entry Level
Schaumburg, IL
Food and Beverage Retailers

About the position

The Customer Service & E-Commerce Supervisor at Whole Foods Market is responsible for leading the checkout experience and grocery delivery & pickup processes at the assigned store. This role focuses on ensuring safety, quality, and productivity while managing daily operations and supporting team development. The supervisor monitors performance metrics and fosters a positive work environment aligned with the company's core values and leadership principles.

Responsibilities

  • Delivers outstanding customer experience and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Requirements

  • 12+ months retail experience
  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Benefits

  • Health insurance
  • Retirement plan benefits
  • Eligibility for a store discount
  • Paid time off
  • Access to other benefit programs
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