Customer Service Receptionist

Part-time - Entry Level

Milan, IL

Petroleum and Coal Products Manufacturing

About the position

Elliott Aviation is seeking a part-time Customer Service Receptionist to join their team at the corporate headquarters in Moline, IL. This role is essential in providing exemplary customer service and maintaining the high standards of the company. The position involves greeting customers, managing a multi-line switchboard, and handling various customer requests, particularly in the aviation sector. The schedule for this role is on weekends, specifically Saturday and Sunday from 8:00 am to 4:00 pm.

Responsibilities

• Make customers feel appreciated by giving exemplary customer service
• Receptionist duties including directing incoming calls and handling customer requests
• Work with and coordinate line service calls and requests
• Computer invoicing of front desk items
• Handle fuel calls
• Filing
• Daily invoice mailings
• Assist with bulk mailings
• Answer radio calls from line service and pilots
• Arrange hotel, car and catering accommodations
• Assist customers with service calls as needed
• Update fuel price changes
• Fuel balancing
• Cash Handling
• Other duties as assigned

Requirements

• Excellent interpersonal skills
• Pleasant telephone voice
• Knowledge of office procedures and equipment
• Familiar with Microsoft Word and Excel
• High School Diploma or GED
• Customer service experience
• Clerical experience
• Switchboard experience preferred

Benefits

• Wellness program
• Paid holidays
• Disability insurance
• Relocation assistance
• Dental insurance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Prescription drug insurance