Customer Service Rep (CSR)

Mgi Management • Los Angeles, CA

388d • $45,000 - $54,000

About The Position

The Customer Service Representative (CSR) at MGI Management plays a crucial role in community outreach and customer education regarding telecommunications benefits. This position involves direct interaction with customers to assess their eligibility for government-funded programs and assist them through the enrollment process. The CSR will receive comprehensive training to ensure effective customer service and compliance with program requirements, making it an ideal opportunity for individuals passionate about community service and professional development in a tech-driven environment.

Requirements

• A High School diploma or equivalent is required
• 0-2 years as a Benefit Enrollment Representative, Customer Service Specialist, Business Development Associate, volunteer, or similar field
• Drive to learn about community outreach and our efforts in making a difference
• Possess confidence in presentation skills and ability to build rapport with customers through strong active listening and proactive instincts
• Strong desire to continuously learn, develop one's career, and make an impact
• Team-oriented individual with the ability to problem-solve independently

Responsibilities

• Conduct community outreach efforts to potentially eligible customers, assess if they meet requirements, and complete enrollment in the program
• Participate in training sessions on customer relations, features and benefits of the program, and compliance on the intricacies of Government Programs
• Verify confidential information and track customer data on potentially eligible customers to receive enrollment benefits
• Meet directly with customers and interact pleasantly and professionally, while being informative about their potential benefits
• Record and maintain all customer information accurately and promptly

Benefits

• On-the-job training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED