Customer Service Rep/Expediter (06240) - 2400 E. 88th Avenue

About the position

We are seeking a dedicated Customer Service Rep/Expediter to join our team in Thornton. In this dynamic role, you will be the primary point of contact for our valued customers while also ensuring efficient order processing and expediting. Your ability to provide exceptional customer service while managing the flow of orders will be crucial to our success. You will learn to make all our delicious products.

Responsibilities

• Respond to customer inquiries, concerns, and requests via phone and in-person with a friendly and professional demeanor
• Process customer orders accurately and efficiently, ensuring all details are correctly entered into our system
• Expedite orders to meet customer deadlines and expectations
• Monitor order status and proactively communicate updates to customers
• Resolve customer complaints and issues in a timely and empathetic manner
• Maintain accurate customer records and update information when necessary
• Maintain high standards when making all of our menu items
• Identify opportunities to upsell or cross-sell products when appropriate
• Stay updated on product knowledge and company policies to provide accurate information to customers

Requirements

• 1-2 years of experience in customer service or a similar role preferred, but not required
• Experience in order processing or expediting is a plus
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using order management systems is a plus
• Ability to multitask and manage time effectively in a fast-paced environment
• Customer-focused mindset with a commitment to providing exceptional service
• Ability to work well in a team-oriented environment
• Flexibility to adapt to changing priorities and customer needs