Customer Service Representative - Auto auction call center

About the position

The Customer Service Representative (CSR) at Copart is responsible for delivering exceptional customer service to both internal and external clients. This role involves providing administrative support, managing customer interactions, and ensuring a smooth customer experience in a fast-paced environment. The CSR will handle various tasks including payment processing, updating vehicle notes, and responding to customer inquiries both over the phone and in person.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Receive and process payments.
• Update lot (vehicle) notes in the system.
• Answer multi-line telephone in a professional manner.
• Engage in face-to-face customer interactions.
• Use company resources to gather information and offer solutions to meet customer needs.
• Contact clients to obtain vehicle pick-up information.
• File documents according to criteria.
• Process incoming and outgoing mail per criteria.
• Read and interpret various reports and documents.
• Complete sale documents accurately.
• Perform other duties as assigned.

Requirements

• One year of office support experience in a customer service role preferred.
• High School diploma or GED.
• Excellent customer service skills and attitude.
• Excellent written and verbal communication skills.
• Proficient with office equipment.
• Attention to detail and problem-solving skills.
• Computer proficiency, particularly with MS Suite.
• Typing speed of 45 WPM or higher.
• Professional appearance and demeanor.
• Ability to multi-task in a fast-paced environment.

Nice-to-haves

• Bilingual skills are a plus.
• Occasional overtime as needed.

Benefits

• Competitive hourly wage of $18.
• Full-time employment with potential for overtime.