Customer Service Representative, Combination Store

Norco • Elko, NV

437d

About The Position

The Combination Store Customer Service Representative at Norco Inc. is responsible for providing exceptional service to both walk-in and phone-in customers. This role involves greeting customers, answering inquiries, and demonstrating a thorough understanding of the products and services offered, particularly in welding and medical supplies. The representative will also assist with customer account setups and track orders, ensuring a smooth customer experience.

Requirements

• Medical homecare experience is a plus
• Good typing and 10-key skills
• Working knowledge of home medical products, placement, availability and pricing
• Working knowledge of welding, gases and supplies
• Ability to frequently lift up to 50 lbs
• Ability to occasionally lift and/or carry objects weighing up to 100 lbs
• Ability to sit, stand and walk for extended periods of time
• Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position

Responsibilities

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Sell welding and safety products and services to customers
• Fit and sell medical products and services to customers
• Continue education on industry billing criteria as it relates to specific customer insurance requirements
• Initiate and complete new patient referral information files and assist in setting up new accounts where applicable
• Issue product sales quotes to customers
• Track customer's order in the computer and be able to interpret where order is in the delivery process
• Perform other tasks as assigned or necessary

Benefits

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco

What This Job Offers

• Job Type: Full-time
• Industry: Wholesale Trade Agents and Brokers
• Education Level: No Education Listed