Customer Account Representative - Construction

About the position

At Werner Electric Supply, you'll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide. As an employee of Werner Electric Supply, we're committed to improving you and our workplace. You'll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively impact our customers and community. You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package. Our Customer Service team is looking for candidates with a customer service or project-based background and outstanding customer service skills. At Werner, you'll engage with internal and external customers to solve technical challenges, support and manage our sales processes from point-of-contact to product/solution delivery, and drive business improvements through partnerships with customers.

Responsibilities

• Take and reply to inbound customer calls and emails to convert into Bids or Orders.
• Send product demos to qualified customers on request.
• Emphasize salable features, quote prices and credit terms, and enter sales orders for orders obtained.
• Provide feedback to customers on adequate stock levels.
• Estimate date of delivery to customer based on knowledge of vendor's production and delivery schedules.
• Build and maintain customer relationships.
• Review reports of business transactions.
• Work with Outside Sales to establish and coordinate customer pricing profiles.
• Support the Accounts Receivable department by responding to customer invoice dispute issues.
• Investigate and resolve customer problems with deliveries.
• May purchase material directly from vendor.
• Coordinate product returns.
• Solicit special pricing from vendors.
• Other related duties as assigned.

Requirements

• Strong Customer Service or Projects background required.
• Strong communication skills - you must be able to effectively present information to internal and external customers in one-on-one and group settings.
• Must be able to build and maintain business relationships and provide outstanding customer service.
• High School Diploma required. Any additional education is a plus.
• Microsoft Office (Excel, Word, PowerPoint, etc.) proficiency required.

Benefits

• Medical and Dental Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Career Development & Leadership Training
• Vision
• Paid Parental Leave