Customer Service Representative Corp Specialist

$55,120 - $58,240/Yr

The Chefs Warehouse - Brisbane, CA

Full-time

Brisbane, CA

Merchant Wholesalers, Nondurable Goods

About the position

The Chefs' Warehouse is seeking a skilled Customer Service Representative to join their growing team. This role focuses on problem-solving and providing exceptional customer service by addressing inquiries and issues, ensuring customer satisfaction, and maintaining strong relationships with clients. The ideal candidate will be well-versed in the company's service policies and product knowledge, enabling them to offer quick and accurate assistance to customers.

Responsibilities

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customers of items not ordered or out of stock, offering substitutions where available.
• Work with the outside sales team to report irregularities and issues.
• Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors, and fellow employees.
• Cooperate with other members of the sales and production team to ensure excellent customer service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Assist with AR/AP functions.
• Provide backup vacation coverage for outside sales associates and assist with the workload of fellow team members when absent.
• Attend sales meetings and participate in sales activities as needed.
• Complete additional projects or tasks as assigned.

Requirements

• High School Diploma or higher degree required.
• 2-4 years of experience in the meat industry required.
• Minimum 4 years in customer service/sales required.
• Fluency in reading, writing, and speaking English required; Spanish is a plus.
• Strong technology and computer skills required.
• Experience with the Canopy system is a plus.
• Must be a team player with a positive attitude.
• Self-motivated with the ability to multitask and work well under pressure.

Nice-to-haves

• Fluency in Spanish is a plus.
• Experience with the Canopy system is a plus.

Benefits

• Paid time off
• Health, dental, and medical benefits
• Weekly pay
• Life insurance
• Employee discounts for travel and events
• 401(k)
• Employee stock purchase plan