Customer Service Representative / Developer Support (On-Site)

Concentrix • Lake Mary, FL

429d • $39,312 - $39,312

About The Position

The Customer Service Representative / Developer Support (On-Site) role at Concentrix involves providing expert support for developers, addressing inquiries related to the Developer Program, and resolving technical issues. This position emphasizes exceptional customer service and offers opportunities for career growth within a diverse and inclusive environment.

Requirements

• Must be 18 years or older with a High School Diploma or GED; preference for college degree work.
• Minimum 2 years of experience supporting customers via phone, email, or chat.
• Must live within 35 miles of the site and be able to work full shifts in the office.
• Ability to utilize multiple systems on a PC and pass technical assessments.
• Effective and professional communication skills.

Nice To Haves

• Experience in a technical support role.
• Familiarity with developer tools and resources.

Responsibilities

• Answer general questions regarding the Developer Program enrollment process.
• Manage account inquiries and resolve errors in the Developer Admin Tool.
• Assist with app development and testing issues.
• Help navigate Worldwide Developer Community (WWDC) inquiries.
• Provide expert support for developer needs using available tools and resources.
• Maintain ongoing contact with developers via phone, email, text, and video.
• Deliver exceptional customer experiences.

Benefits

• Paid training and opportunities for lucrative referral bonuses.
• Medical, dental, and vision insurance.
• Comprehensive Employee Assistance Program (EAP).
• Celebrations for various company and community events.
• Networking and leadership opportunities with organized groups.
• Access to locker rooms, staff kitchen, vending, and cafeteria with lounge area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees