Customer Service Representative - Dispatcher

$33,280 - $37,440/Yr

Summers of Warsaw Inc. - Warsaw, IN

Full-time - Entry Level

Warsaw, IN

About the position

The Customer Service Representative / Dispatcher at Summers Plumbing Heating & Cooling is responsible for delivering exceptional customer service in a fast-paced office environment. This full-time role involves answering client calls, organizing service calls for technicians, and ensuring client satisfaction through effective communication and scheduling.

Responsibilities

• Answer incoming client phone calls promptly and professionally.
• Organize and dispatch service calls to field technicians.
• Maximize scheduling efficiency for HVAC and plumbing technicians.
• Maintain communication with clients and technicians to keep all parties informed.
• Complete various administrative tasks as needed throughout the workday.

Requirements

• Basic computer skills.
• Familiarity with Microsoft Office, especially Excel and Word.
• Excellent verbal communication skills.
• Ability to multitask effectively.
• Detail-oriented and organized.

Nice-to-haves

• Experience in customer service or dispatching roles.
• Outgoing and friendly demeanor.
• Ability to adapt to change quickly.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid vacation after 90 days
• Paid birthday off
• Uncapped spiff incentive
• Opportunities for advancement