Customer Service Representative/Dispatcher

About the position

The Remote Customer Service Representative/Dispatcher at San Gabriel Valley Roofing is responsible for ensuring customer satisfaction and operational efficiency. This role involves managing customer inquiries, scheduling service appointments, and coordinating with field technicians, all while working remotely. The position offers stability and growth opportunities within a reputable company in the roofing industry.

Responsibilities

• Serve as the primary point of contact for customer inquiries, addressing questions, concerns, and service requests with professionalism and courtesy.
• Utilize our CRM system, Service Titan, to manage customer interactions, schedule service appointments, and dispatch technicians.
• Coordinate with field technicians to ensure timely response to service requests and efficient allocation of resources.
• Maintain accurate records of customer interactions, service appointments, and dispatch activities to ensure proper documentation and billing.
• Collaborate with internal teams to resolve customer issues and provide proactive solutions to enhance the customer experience.
• Continuously seek opportunities to improve processes and procedures to streamline operations and increase customer satisfaction.
• Work independently in a remote environment while maintaining regular communication with team members and management.

Requirements

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service, dispatching, or a related field, preferably within the roofing industry.
• Familiarity with CRM software, Service Titan, is a plus.
• Excellent communication skills, both written and verbal, with a customer-focused approach.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Self-motivated with the ability to work independently and collaboratively within a remote team.
• Reliable internet connection and home office setup conducive to remote work.

Nice-to-haves

• Experience in sales is a plus.
• Bilingual in Spanish is preferred.

Benefits

• Flexible schedule