Hassan And Sons Corp - Fremont, CA
posted 7 months ago
The Customer Service Representative (CSR) position at Hassan & Sons Inc. is a part-time role located in Fremont, CA, where the CSR plays a crucial role in the day-to-day operations of the store. Under the general direction of the Station Manager and Area Manager, the CSR is responsible for delivering superior customer service, managing cash register operations, and maintaining a clean and visually appealing food mart. The CSR is expected to create a welcoming environment for customers, ensuring that they feel valued and appreciated from the moment they enter the store. This includes making eye contact, greeting customers, and representing the company in a professional manner at all times. In addition to customer service duties, the CSR is tasked with operating the cash register accurately, processing various payment methods, and balancing the cash drawer at the end of each shift. The role also involves maintaining store displays, ensuring that shelves are stocked and visually appealing, and that promotional signage is in good condition. The CSR must also handle food and beverage items, ensuring they are fresh and properly prepared, while adhering to safety and cleanliness standards. The position requires the CSR to perform various maintenance and cleanliness duties, including cleaning outdoor equipment, disposing of trash, and maintaining the store's restrooms. The CSR must be adaptable, able to multitask, and possess strong communication skills to effectively interact with customers and team members. The role may also require the CSR to understand the operation of additional services, such as a car wash, if applicable. Overall, the CSR is expected to follow company policies and procedures while providing excellent service to ensure customer satisfaction and contribute to the store's success.
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