Customer Service Representative - SFO

$50,086 - $52,645/Yr

Signature Aviation Plc - San Francisco, CA

Full-time

San Francisco, CA

Air Transportation

About the position

The Customer Service Representative (CSR) at Signature Aviation plays a crucial role in ensuring excellent customer service within the fixed base operation (FBO). This position involves interacting with visitors and coworkers in a professional and friendly manner, handling concierge services, and managing customer transactions accurately. The CSR is expected to work collaboratively with the team to meet customer needs while maintaining a high level of concentration and accuracy in a busy environment.

Responsibilities

• Provide a friendly welcome to all visitors at Signature.
• Collaborate with coworkers and customers to meet service needs.
• Address customer inquiries and concerns efficiently.
• Process customer purchases and fuel transactions accurately.
• Maintain knowledge of Signature's facilities and services.
• Replenish beverages and supplies as per facility standards.
• Conduct daily inspections for cleanliness and compliance.
• Provide concierge services such as hotel reservations and transportation arrangements.
• Assist pilots with airport and weather information.
• Help visitors with luggage and assist line service personnel as needed.
• Follow emergency response procedures during critical events.
• Recommend improvements to standards and procedures to management.
• Exhibit a positive attitude and courtesy to everyone.
• Comply with security protocols as dictated by Signature and the airport.
• Create accurate records of time worked and services performed.

Requirements

• High School diploma or GED required.
• Minimum age of 18 years.
• Valid state license required where applicable.
• Professional appearance is necessary.
• Ability to pass background checks and drug tests.
• Legally authorized to work in the country of employment.
• Ability to complete Signature's training programs successfully.
• Proficiency in computer operations and email usage.
• Strong verbal and written English communication skills.
• Ability to work flexible schedules and in various weather conditions.
• Ability to perform simple arithmetic.

Nice-to-haves

• Three to six months of experience in aviation, FBO, hospitality, or customer service.
• Knowledge of radio procedures and protocols.

Benefits

• Competitive hourly pay ranging from $24.08 to $25.31 based on various factors.