About the position
The Customer Service Representative is responsible for greeting customers and generating sales and rental revenue through a consultative sales approach. This role involves providing outstanding customer service to both walk-in and call-in customers, ensuring a positive first impression and a professional relationship with all customers.
Responsibilities
- Act as the front line customer service provider and 'first impression officer' by warmly greeting customers by phone or in person.
- Write contracts, process reservations, and assign equipment.
- Quote rental rates during phone conversations to achieve one call resolution.
- Serve as a product expert and consultant to customers.
- Handle small equipment sales for walk-in customers.
- Organize the showroom and provide ideas to improve the customer experience.
- Establish and maintain professional relationships with all customers (external and internal).
- Manage equipment rental guidelines and policies.
- Demonstrate a desire for self-improvement and learning.
- Support and act as a liaison to the outside sales force.
- Work independently in a fast-paced environment.
- Perform other duties as assigned.
Requirements
- Exceptional phone skills and customer service skills.
- Ability to calculate figures such as discounts, interest, and percentages.
- Ability to excel in a fast-paced, highly urgent environment.
- Ability to think on your feet and go the extra mile to help customers.
- Ability to close sales.
- Knowledge of Accumatica or other ERP systems is a plus.
- High School Diploma or equivalent.
- 2-5 years of experience as a rental coordinator or counter person, preferably in the equipment rental industry.
- Highly competent computer and keyboarding skills (Microsoft Office).
- Strong verbal communication skills.
- Prior experience working with a variety of construction equipment is a plus.
- Verifiable references and a work history.
