Customer Service Representative

The Siegel Group Nevada • Birmingham, AL

444d

About The Position

The Customer Service Representative at Siegel Group Nevada Inc. plays a crucial role in creating a positive first impression for current, new, and prospective residents. This position involves providing excellent customer service, managing room bookings, and maintaining a welcoming office environment. The representative is responsible for handling transactions, processing work orders, and ensuring the office is clean and inviting.

Requirements

• High school diploma or GED.
• 6 months customer service experience.
• Legally able to work within State and Federal guidelines.

Responsibilities

• Greet all customers in a friendly, positive manner as they enter the property.
• Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED