Customer Service Representative

$46,979 - $56,577/Yr

Smg Business Solutions - Long Beach, CA

Full-time - Entry Level

Long Beach, CA

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative role involves working with a leading communications and sales firm, focusing on delivering exceptional service to clients and customers. This position offers opportunities for personal and professional growth, emphasizing relationship-building and client revenue generation.

Responsibilities

• Build long-lasting relationships with consumers by listening to their needs and exceeding expectations.
• Assist the management and Customer Service Representative team with developing and implementing action plans to improve customer retainment and sales.
• Attend mandatory training sessions to acquire system knowledge, gain an understanding of our clientele, and undergo informational product walk-throughs to stay on top of industry-leading sales trends.
• Communicate and model the core values of the organization to create a sense of teamwork and collaboration amongst fellow employees.
• Track customer preferences, metrics, closed sales, and feedback to improve customer satisfaction and increase profit margins.
• Keep up-to-date on current deals and promotions to provide accurate and complete information using given tools and training.
• Build rapport and trust with customers and clients to close sales through personalized interactions.

Requirements

• Prior experience, preferably in the communication service industry, Customer Service, Sales, or Client Relations.
• A high school diploma or GED is ideal.
• Demonstrated leadership potential.
• Must be willing to work all scheduled hours, which may include evenings and weekends.
• Strong analytical skills and ability to interpret data.
• Outstanding relationship-building skills.
• Ability to solve problems and implement innovative solutions in a variety of situations.

Benefits

• 401(k)
• Opportunities for advancement
• Bonus opportunities
• Commission pay