Customer Service Representative

$31,200 - $35,360/Yr

Pyramid Corp - Tampa, FL

Full-time - Entry Level

Tampa, FL

Personal and Laundry Services

About the position

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients, ensuring their inquiries and concerns are addressed promptly and professionally.

Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Handle and resolve customer complaints promptly and professionally
• Perform data entry tasks accurately and efficiently
• Analyze customer needs and recommend appropriate products or services
• Process transactions, including cash handling, accurately
• Maintain a high level of knowledge about company products and services
• Collaborate with other departments to ensure customer satisfaction

Requirements

• Previous experience in customer service or a related field is preferred
• Strong communication skills in English
• Proficient in data entry and ability to analyze information
• Excellent customer service skills with a client-focused approach
• Ability to handle cash transactions accurately
• Familiarity with office equipment and procedures

Nice-to-haves

• Experience in outbound calling
• Experience in a call center environment

Benefits

• Dental insurance
• Health insurance
• Vision insurance