Customer Service Representative

$27,040 - $27,040/Yr

Ai United Insurance - Deer Park, TX

Full-time - Entry Level

Deer Park, TX

Insurance Carriers and Related Activities

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Ai United Insurance. The ideal candidate will be responsible for providing exceptional customer service, assisting clients with inquiries, and ensuring a positive experience for all customers. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle cash transactions and maintain accurate cash handling procedures.
• Perform data entry tasks to update customer records and ensure information accuracy.
• Analyze customer feedback and resolve issues in a timely manner.
• Collaborate with team members to enhance client services and improve overall customer satisfaction.
• Maintain an organized office environment while supporting daily operations.

Requirements

• Previous experience in customer service or client-facing roles is preferred.
• Bilingual candidates fluent in both English and Spanish are highly desirable.
• Familiarity with sales techniques and the ability to upsell products when appropriate.
• Strong data entry skills with attention to detail.
• Experience in cash handling and financial transactions is a plus.
• Excellent communication skills, both written and verbal, with the ability to engage effectively with diverse clientele.

Benefits

• Flexible schedule
• On-the-job training