Customer Service Representative

About the position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2 S Cascade, Suite 140, Colorado Springs, CO 80903. We offer 3 weeks of paid training. Option to go hybrid post completion of training period. Average 60-90 days post hire.

Responsibilities

• Answer 70-80 incoming phone calls per day from customers and identify the type of assistance the customer needs
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Scheduling appointments for patients - entering and updating demographics

Requirements

• High school diploma / GED or equivalent years of experience
• Must be 18 years old or older
• 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Experience with computers and Windows based applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to type - average 40 wpm
• Ability to work Monday - Friday, 8:00am - 5:00 pm

Nice-to-haves

• 1+ years prior health care experience
• Knowledge of Medical Terminology

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution