customer service representative

$39,520 - $41,600/Yr

Randstad - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Administrative and Support Services

About the position

As a Customer Service Representative, you will be responsible for handling customer inquiries through various communication channels including calls, emails, and chats. The role focuses on providing helpful support and accurate information while documenting interactions and updating records in accordance with company guidelines. This position is ideal for individuals who thrive in a fast-paced environment and are dedicated to delivering positive customer experiences.

Responsibilities

• Handle inbound and outbound customer calls assisting with inquiries, resolving issues, and providing product or service information.
• Maintain accurate records by updating customer information and documenting interactions in the company's CRM system.
• Collaborate with team members to ensure smooth handling of escalated issues, focusing on first-call resolution and customer satisfaction.
• Follow company guidelines and scripts to maintain consistent communication quality and adhere to performance metrics like call handling time and accuracy.

Requirements

• 1 year of experience in customer service or related field.
• High school diploma or equivalent.

Nice-to-haves

• Telephone Etiquette
• Basic Computer Skills
• Basic Software Skills

Benefits

• Health insurance
• Incentive and recognition program
• 401K contribution