Customer Service Representative

$37,440 - $45,760/Yr

Dependable Supply Chain Services - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

1-10 employees

Truck Transportation

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure a positive customer experience. The ideal candidate will possess strong communication skills in both English and have the ability to analyze customer needs effectively.

Responsibilities

• Provide outstanding customer support through various channels including phone, email, and chat.
• Communicate clearly and effectively with clients to resolve inquiries and issues.
• Analyze customer feedback and data to enhance service delivery.
• Perform data entry tasks accurately while maintaining organized records.
• Assist clients with product information, order status, and troubleshooting.
• Collaborate with team members to improve client services and streamline processes.
• Utilize computerized systems to manage customer interactions efficiently.
• Maintain a professional demeanor in all client interactions.
• Set up delivery appointments, track shipments, gather and provide documentation for customer and invoice auditing, obtain the necessary information for quoting and pick up scheduling from customers.

Requirements

• 2 years previous experience in a customer service role.
• Strong attention to detail for accurate data entry.
• Ability to demonstrate leadership/team building experience.
• Strong communication (written & oral) skills are required.
• Familiarity with computerized systems and software applications related to customer support is beneficial.

Nice-to-haves

• Refrigerated experience a plus.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance