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Customer Service Representative
Sonoco Products Co - Charlotte, NC
posted 16 days ago
About the position
From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. While reporting to the Customer Service Team Lead you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment. Additionally, you will become knowledgeable regarding product line focused on thermoforming clam shell production.
Responsibilities
- Listen attentively & communicate effectively via various communication channels.
- Manage customer requirements and respect timelines.
- Demonstrate attention to detail & organizational skills critical to the success of this role.
- Provide well-polished written communications and verbal skills.
- Maintain strong accuracy working with numbers and MS Office skills.
- Ability to multi-task in a fast-paced and vibrant work environment with fast-moving deadlines.
- Support developing & initiate process improvements.
- Participate on special projects as needed.
- Build positive functional working relationships with all internal & external stakeholders.
- Organize, plan and prioritize workload.
- Take decisive action to address problems, following up with relevant team members.
Requirements
- Bachelor Degree or 5+ years of Customer Service Experience
- Proficient in MS Word, MS Excel
Benefits
- Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
- 401(k) retirement plan with company match
- Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
- Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
- Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
- Tuition reimbursement
