Customer Service Representative

About the position

The Customer Service Representative (CSR) at PLS is the primary point of contact for customers, responsible for delivering exceptional service and promoting the company's financial products. The role requires adherence to company standards and compliance with regulations while maintaining a balanced cash drawer and ensuring accurate transaction processing.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Promoting our products and services to current and potential customers
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using multiple computer applications to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Maintaining a safe, organized, and clean environment
• Performing other duties as instructed by management

Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to drive sales
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Benefits

• Medical/dental/vision insurance
• 401k
• Vacation
• Opportunities for advancement
• On-going training available