Customer Service/Retail lead

Estes Enterprises • Minneapolis, MN

407d • $41,600 - $41,600

About The Position

The Senior Store Leader at Estes Enterprises is responsible for overseeing store operations, providing exceptional customer service, and leading a team of employees. This role involves opening the store, managing daily operations, training staff, and ensuring a positive shopping experience for customers. The position requires strong leadership skills and the ability to maintain store standards while fostering a collaborative work environment.

Requirements

• High school diploma or GED required.
• 2 years of leadership experience in retail or related areas.
• 3 years of customer service experience.
• Ability to pass a criminal background check.
• Must have own transportation to the Minneapolis St. Paul airport.

Responsibilities

• Open the store and set up the money bag for operations.
• Assist the manager in overseeing store operations and customer service flow.
• Help customers select items and suggest gifts based on their needs.
• Train, coach, and mentor employees to adhere to company policies and procedures.
• Inspect merchandise and ensure proper stock levels in the store.
• Provide direction and feedback to workers during shifts.
• Schedule and assign shifts and job duties to employees.
• Manage time-off requests and handle last-minute absences.
• Check cash drawers and prepare bank deposits.
• Ensure health and safety standards are followed and address customer issues or complaints.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED