Customer Service Supervisor/Human Resources Recruitment Coordinator

Full-time - Mid Level

Rome, GA

Ambulatory Health Care Services

About the position

The Customer Service Supervisor/Human Resources Recruitment Coordinator (CSS/HR) is responsible for ensuring quality care and customer service for clients by coordinating staff assignments, scheduling services, and addressing problem situations. This role also supports the local branch with employee recruitment, hiring, onboarding, and compliance, while performing various administrative duties related to human resources.

Responsibilities

• Coordinate quality care and customer service for clients by assigning appropriate staff and scheduling services.
• Facilitate communication between clients, family members, and community partners.
• Monitor and escalate changes in clients' plans of care or conditions.
• Ensure proper documentation and record-keeping for agency payers.
• Coordinate schedules to ensure adequate staffing and processing of completed visits for billing.
• Provide consultation and training to Direct Care Staff to ensure quality service.
• Support HR functions including recruitment, hiring, performance management, and compliance.
• Process and review employment applications to evaluate qualifications of applicants.
• Coordinate new hire onboarding and employee exit meetings.
• Assist with data management and file maintenance in the HRIS.
• Ensure compliance with employment laws and regulations.
• Monitor ongoing file compliance and ensure certifications/trainings are current.

Requirements

• High school diploma or GED; some college coursework or an Associate's degree preferred.
• Two or more years of community service, client service, or staffing experience.
• Two or more years of general office and computer experience (e.g., Microsoft O365, scheduling, HRIT).
• One to two years of Human Resources experience with high volume recruiting preferred.
• One to two years in a supervisory role preferred.
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred.
• Ability to make decisions quickly and manage confidential information.
• Excellent customer service skills and experience working with the public.

Nice-to-haves

• Experience in a supervisory role
• Knowledge of employment laws and human resources processes

Benefits

• Competitive pay
• Opportunities for professional development
• Supportive work environment