Customer Service(Tracking, Data Entry, Project Delivery)

$56,160 - $56,160/Yr

Tellus Solutions - Nashua, NH

Full-time - Entry Level

Nashua, NH

Professional, Scientific, and Technical Services

About the position

The Services and Support Coordinator position at Tellus Solutions is a full-time contract role focused on enhancing customer experience through effective coordination of Test and Measurement service solutions. The coordinator will serve as the primary point of contact for contracted customers, ensuring quality deliverables and efficient communication between internal teams and external clients.

Responsibilities

• Act as the point of contact for Nashua's contracted customers.
• Manage the processing of all completed work, contracted and per incident.
• Prepare for inquiries by contracted customers regarding all assets in client's control, including outsourced, tracking, holds, and exceptions.
• Ensure the quality of Nashua's deliverables, including certificates and data published, and oversee the Clean and Close process.
• Review the OSRP delivery processes, implement improvements, and update the OSRP Service Delivery Guides as needed.
• Enter, maintain, and support data entry in various systems to support delivery operations.
• Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
• Communicate with customers for issue resolution and response.
• Solve a broad range of service/support requests varying in scope and complexity.

Requirements

• Typically, a minimum of 3 years relevant experience.
• Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Strong interpersonal skills to work with internal and external customers.
• Strong attention to detail, ability to multitask, and organizational skills.
• Understanding of general and technical aspects of various contract requirements and processes.
• Ability to document processes and work instructions.
• Ability to work with reports and perform data analysis.
• Must have the ability to work in a team environment and provide responsive customer service to team members with constant interruptions.