Customer Solutions Specialist

$49,670 - $72,862/Yr

Praxair Linde Division - Tacoma, WA

Full-time - Entry Level

Tacoma, WA

About the position

The Customer Solutions Specialist at Linde Gas & Equipment Inc. is responsible for enhancing customer experience by managing inquiries and resolving issues in a call center environment. This role involves maintaining relationships with customers, processing orders, and providing support to both customers and the sales team.

Responsibilities

• Maintain ongoing relationships with regional customers and sales staff by answering incoming calls and resolving order issues.
• Process sales orders and order changes, confirming shipment/delivery dates and cancellations.
• Provide specialty gas/supplies sales and support to customers and the sales team.
• Utilize business software systems to retrieve customer information and process orders.
• Verify customer credit status and complete necessary paperwork for credits or debits.
• Provide quotes and assistance to the sales force and management within set parameters.
• Suggest additional products and services to meet customer needs, following pricing guidelines.
• Provide customers with informational materials such as sales brochures and marketing flyers.
• Handle phone inquiries for service calls and part orders.
• Build and maintain effective working relationships with all internal customers.
• Meet call center performance metrics and outsource products as needed.

Requirements

• High School Diploma required; college or equivalent experience preferred.
• Minimum of 2 - 4 years of customer service or in-store sales experience required.
• Prior industry experience with knowledge of company products (hardgoods, welding supplies, industrial gas, specialty gas, and medical gas) required.
• Hands-on experience in Specialty Gas/Hydrocarbon industries required.
• Strong computer skills, including Microsoft applications and Lotus Notes.
• Excellent verbal and written communication skills.
• Demonstrated ability to work independently and be self-motivated.
• Ability to work flexible hours.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Opportunities for advancement