Customer Specialist

KNITWELL GROUP - Eugene, OR

Part-time - Entry Level

Eugene, OR

About the position

The Customer Specialist at Lane Bryant is responsible for fostering a welcoming store environment through customer engagement. This role focuses on building lasting relationships with customers to help achieve company goals, emphasizing hospitality and community involvement.

Responsibilities

• Identifies customer needs and wants through intentional conversation.
• Uses company resources to enhance the brand experience and build strong relationships.
• Shares current products, fit, and fashion trends with customers to inspire and build trust.
• Demonstrates strong planning and organizational skills by proactively contacting customers to deepen relationships.
• Actively participates in community and store activities that promote the brand.
• Utilizes a 'Monthly Playbook' to organize and track customer engagement activities.

Requirements

• Strong understanding of hospitality and customer service principles.
• Ability to take initiative in building relationships within the store and community.
• Passion for sales and organized methods to attract new customers.
• Ambition and passion for achieving individual and team goals.
• Excellent written and verbal communication skills with high integrity.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Socially oriented with a friendly and professional demeanor.

Benefits

• Equal Employment Opportunity policies
• Accommodations for candidates with disabilities