Customer Success Engineer

About the position

The Customer Success Engineer (CSE) provides deep subject matter expertise on Moveworks technical and product solutions and best practices in order to drive value for Moveworks customers. As a CSE at Moveworks, you will be joining our Professional Services organization to work alongside a Customer Success Manager from our Customer Success organization to understand product requirements, and then you will drive all technical aspects around post-sales engagement with the end goal of delivering the Moveworks AI platform to customers. You will play an advisory role to customers, build long-term strategic relationships with both customers and partners and ensure optimal customer experience and outcomes. Each of our team members is extremely hands-on, push boundaries, and deliver high quality results. You'll be the technical customer advocate internally and have the opportunity to work closely with Product Management, Engineering and R&D teams and help to influence the product features based on feedback from customers. This role is dynamic and highly cross-functional. If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you! You will work with customers to gain a deep understanding of their business processes, system environments and employee service infrastructure (IT, HR, Finance, procurement, etc.). You will integrate and implement Moveworks solutions to customers' platform and backend systems in a secure and performant manner. You will provide consulting for customers to advise them on how to best achieve their use cases by leveraging the Moveworks Platform. You will work closely with engineering and product teams on new product rollouts to ensure scheduled targets are met during implementation, and onboarding. You will be our customer advocate in influencing product roadmap, product improvements, and product feedback. You will serve as a point of escalation for complex technical support issues. You will be expected to track your time on a weekly basis.

Responsibilities

• Provide deep subject matter expertise on Moveworks technical and product solutions.
• Drive all technical aspects around post-sales engagement.
• Build long-term strategic relationships with customers and partners.
• Advise customers on how to best achieve their use cases by leveraging the Moveworks Platform.
• Integrate and implement Moveworks solutions to customers' platform and backend systems.
• Work closely with engineering and product teams on new product rollouts.
• Influence product roadmap and improvements based on customer feedback.
• Serve as a point of escalation for complex technical support issues.
• Track time on a weekly basis.

Requirements

• 2+ years relevant work experience in a customer-facing technical role.
• Hands-on experience using REST APIs and reading documentation.
• Good understanding of data modeling and data pipelines.
• Proficient in writing scripts or automations in iPaas / APIM tools.
• Confident communication and interpersonal skills.
• Track record of driving successful technical adoption with medium to large-sized projects.
• Hands-on experience in administering and deploying enterprise solutions.
• Working knowledge of IT infrastructure and integrating large SaaS platforms.
• Proficient in Python, Java, Javascript and scripting languages like Powershell or Bash.
• Familiarity with Linux and Windows environments and using the command line.
• Bachelor’s degree or higher in Computer Science or a related field.
• Willingness to travel 10 - 25% of the time.

Nice-to-haves

• Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk, Salesforce Service Cloud).
• Familiarity with IDAM solutions (e.g. Okta, Active Directory).

Benefits

• Market competitive salary.
• Equity for all full-time roles.
• Exceptional benefits.
• Commissions or bonus plans for applicable roles.