Customer Success Manager (CSM) - Entry Level

About the position

We are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem with other members of the team on customer accounts. We are looking for a smart and driven professional committed to delivering the best services and the right solutions to our customers. The ideal candidate should have an aptitude for sales, be comfortable with being part of a growing department, be quick on their feet, adaptable to change, and ready to take ownership of their role.

Responsibilities

• Developing lasting helpful relationships in-person with our customer base through sales
• Communicating with customers on a regular basis in a way that adds value
• Learning customer's objectives and up-selling the appropriate tools
• Scheduling follow-ups with customers and gather feedback
• Staying up to date on all industry compliance standards and protocols

Requirements

• Undergraduate Degree preferred or HS with some work experiences
• Relevant experience in one or more of the following: customer service, marketing, sales, or account management
• A basic understanding of customer service principals
• Good written communication skills
• Must be willing to travel occasionally
• Ability to work in a fast-paced dynamic environment