Customer Success Manager (CSM)

About the position

We are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small and medium-sized accounts and work in tandem with other members of the team on customer accounts. We are looking for a smart and driven professional committed to delivering the best services and the right solutions to our customers. The ideal candidate should have an aptitude for sales, be comfortable with being part of a growing department, be quick on their feet, be adaptable to change, and be ready to take ownership of their role.

Responsibilities

• Developing lasting, helpful relationships in person with our customer base to drive sales
• Communicating with customers on a regular basis in a way that adds value to the services we offer in home improvement and increase sales
• Learning customer's objectives and up-selling the appropriate tools
• Scheduling follow-ups with customers and gathering feedback
• Staying up to date on all industry compliance standards and protocols

Requirements

• Undergraduate Degree preferred for HS with some work experience
• Relevant experience in one or more of the following: customer service, marketing, sales, or account management
• A basic understanding of customer service and sales principles
• Good verbal communication skills
• Must be willing to travel
• Ability to work in a fast-paced dynamic environment