Customer Success Manager, Emerging Vertical - Remote

About the position

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Audigent, the leader in sell-side data and curation. The Customer Success Manager, Emerging Vertical will play a key role in EMS’s commercial team managing client relationships to manage and drive successful partnerships driving revenue across the business.

Responsibilities

• Proactively own and manage end-to-end customer relationship across a portfolio of customers utilizing Experian’s ConsumerSync and Consumer View products
• Work closely with and support your assigned Account Director on a set of named strategic accounts to drive continued growth and success
• Responsibilities include client management, education, contract negotiation, and day to day support
• Key metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfaction
• Work closely with your counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the business
• Communication with clients is frequent and fast moving - includes weekly status calls with and occasional travel to client locations
• Gather industry information within assigned portfolio, including subscribing to industry newsletters, trade magazines etc.
• Develop highly effective relationships across all client/prospect base and internal departments
• Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; evangelize EMS across many use cases at client.

Requirements

• Bachelor’s Degree or equivalent experience
• 5+ years sales/marketing experience required; Minimum 3 years’ experience as a Partner Manager, Customer Success Manager, or Account Manager
• Experience managing portfolio of revenue between $5 - $15M+ annually
• Demonstrated ability to use customer service skills to grow and cultivate client relationships
• Highly organized to manage large project portfolio with varying levels of details
• Ability to manage multiple fast-moving projects essential
• Ability to analyze data and present industry specific insights to clients
• Self-starter; genuine curiosity and passion for ad tech and marketing and drive to grow career in this industry
• Proficient in Microsoft Office Suite
• Ability to travel – approx. 25% of time

Benefits

• 401K with a 4% company match with immediate vesting
• Comprehensive health, dental, and vision plans
• 5 sick days each calendar year
• 12 paid company holidays and 2 paid volunteer days
• Wellness plans
• Online discounts
• Employee discounts
• Pet insurance
• Employee stock purchase programs