Customer Success Manager - Enterprise Accounts (Remote)

About the position

Join our Retail team as a Customer Success Manager and trusted advisor, partnering with CStore, Entertainment, Restaurant, and Retail clients to ensure their success with Envysion. You'll drive product adoption, expand our footprint within accounts, and champion best practices to position Envysion as a key driver of client growth. This involves proactive engagement, strategic guidance, and tailored recommendations to help clients achieve their business objectives.

Responsibilities

• Developing and maintaining regular communication with key account contacts, providing actionable strategies to improve platform utilization, user adoption, data analysis, and ROI.
• Championing user proficiency by delivering initial training and ongoing learning experiences.
• Demonstrating your proven track record of developing and implementing successful upsell strategies that drive customer adoption and contribute to overall revenue growth.
• Acting as a voice of the customer by providing regular feedback to product, support, and management teams on product performance, customer satisfaction, and market trends.
• Addressing and resolving issues through appropriate channels, including escalation.
• Fostering excellence in customer success by effectively communicating performance metrics and progress towards goals.

Requirements

• Associate's or Bachelor Degree preferred.
• Demonstrated ability to build and nurture customer relationships that translate into long-term partnerships and revenue growth, supported by 5+ years of experience in customer success or sales roles.
• Proven success managing a book of business exceeding $200,000 of monthly recurring revenue.
• Demonstrated ability to manage the full customer lifecycle for both hardware and SaaS offerings, from onboarding to renewal and expansion.
• Strong CRM skills, with demonstrable experience working in Salesforce, as well as proficiency working in Google Workspace and Microsoft Office.
• Proven ability to lead, think creatively, organize effectively, and make sound decisions.
• Strong executive presence and engaging presentation skills, together with a working understanding of accounting principles and data-driven decision making.
• Ability to drive results efficiently with minimal supervision.
• Legal authorization to work in the U.S. indefinitely is required.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave