Customer Success Manager (Experience CS)

About the position

We’re looking to appoint an experienced Customer Success Manager (CSM) to support teachers, schools, and school districts to deliver engaging and meaningful computer science lessons to elementary and middle school students through Experience CS. Experience CS is a new product from the Raspberry Pi Foundation that enables educators to teach computer science through a standards-aligned curriculum that integrates computer science concepts and knowledge into core subjects like maths, science, languages, and the arts. You can read more about Experience CS in our launch blog post. As the Customer Success Manager, you will collaborate with the learning team to support educators, schools, and districts in integrating Experience CS into their classrooms. You will also work closely with our marketing and events team to build awareness, generate interest, and nurture that interest into adoption and successful teaching and learning. You will manage a network of educational partners who support schools and teachers directly in their region, alongside directly organising webinars, workshops, and professional development sessions that you will deliver in partnership with our own educational specialists. We are looking for someone with experience in a similar role who has a good understanding of the US education system and empathy with the realities of classroom teaching. You will need to be a great communicator and relationship builder, able to work with different groups of stakeholders. Our US teams are based in Metro-Atlanta, Georgia and the Twin Cities, Minnesota. This role has a remit that covers the whole of the USA and Canada, and there will be opportunities for you to travel in both countries. We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team.

Responsibilities

• Support educators, schools, and districts to deliver engaging and meaningful computer science lessons to elementary and middle school students through Experience CS.
• Design and facilitate high-impact webinars and workshops, showcasing curriculum features, integration strategies, and instructional best practices.
• Organise high-impact training and professional development sessions, both virtually and in person, designed to build educator confidence and capacity in teaching computer science.
• Partner with the Marketing team to support educator recruitment efforts, helping to design and implement strategies that move leads smoothly from interest to onboarding.
• Manage and support local delivery partners, ensuring high-quality training and outreach, monitoring performance, and providing feedback to drive continuous improvement.
• Track engagement and usage data across schools and districts, generating actionable insights and sharing regular reports to inform internal strategy and school support.
• Gather and synthesize educator feedback, identifying patterns and pain points to inform ongoing curriculum and platform enhancements.
• Collaborate closely with the Product and Content teams to ensure that Experience CS is aligned to the real needs of educators and students.

Requirements

• 2+ years in customer success, education partnerships, or edtech implementation, ideally with experience in K-8 schools.
• A good understanding of the realities of classroom teaching, with empathy for educators. Experience of teaching would be an advantage.
• A clear, confident communicator and natural relationship-builder, comfortable engaging with teachers, school leaders, and delivery partners.
• Highly organized and proactive, able to manage a varied workload across multiple schools, districts, and initiatives.
• Skilled in collecting, analyzing, and acting on data and feedback to improve implementation, engagement, and educator experience.
• Experience managing budgets, resources, and project timelines, ensuring efficient delivery aligned with organizational goals.
• A strong alignment with the Foundation’s mission and values, particularly around educational equity and access.

Benefits

• 15 days annual leave plus public holidays
• Option of buying up to 2 working weeks extra annual leave per year
• Company-wide close down for 3 days at the end of the year
• Paid sabbatical leave (after 7 years of service)
• Retirement savings plan (401(k))
• Workers’ compensation cover
• Group term life and AD&D insurance
• Medical cover (including dental and vision)
• Family leave policies